I’m impressed.

Everyone loves good service. But that was not what I expected when I got my Gmask done at Plaza Singapura. They offered a 1 month warranty after masking covering defects including workmanship and I thought I’d go back and get my mask done again because the prints had somehow faded even though I put my Berry back in its case after I got the mask done. In my mind, it probably was something she didnt do that caused it to fade because I’m careful when it comes to my gadgets.

I mean, I’d used the magic Berry case EVEN after masking. Double protection yknow. Wanted to protect both the mask and the phone.

However, I was sorely disappointed when I went back there. After explaining my situation to the girl at the counter, the salesgirl said that the fading of the print was due to the fact that MY BERRY PLUS THE INSIDE OF THE CASE WAS DIRTY! Hello a 2-month old Berry is not DIRTY. It’s not like I use it while bathing in mud either. I obviously wasnt pleased with her “reason” of my Berry being dirty.

I’d paid good money for this. But sadly, it didnt deliver and live up to my expectations. But hey, since I’d already covered up the original backing (albeit with a high price), I might as well zhng it the way I want it right? Turn the BlackBerry into a BlingBerry without ruining the original cover.

Rummaging through my DIY box, picking up scraps and a couple of hours later, my Berry is now a chio BlingBerry.

But as Murphy would have it, happy with my BlingBerry now, the owners of Gmask themselves actually contacted me via email and offered to remask my berry for me at the original boutiques in either Junction 8 and Suntec!

click to enlarge

I’d first said thank you and turned down his kind offer since I’d already covered the mask with my own handicraft. But it was his persistence and strong belief in his own product that impressed me. He honestly didnt have to contact me; he didnt have to offer an explanation that included shouldering the blame and explainiing thoroughly the masking process because the branch I went to at Plaza Singapura was only a franchise and not directly managed by the owners themselves. They dont have direct control over the staff working there.

Despite that, he humbly apologised on behalf of the girl although it was not his responsibility to. It was his sincerity and faith that impressed me. The fact he was able to eat humble pie, unlike so many we usually encounter, is what I called putting service above self. One is able to see that he truly believes in what he’s selling. He even asked for suggestions and feedback with regards on how they could improve. And for someone like me who’s worked in service, I’d never sell anything that I dont personally use or believe in.

So now, my question is what do I bring down for them to remask? My iPod Touch is already blinged up as is my Berry Bold. Maybe I might just get my camera done. Hrm…